Cristalier Shipping Policy

At Cristalier, we take great care in packaging and shipping every crystal to ensure it arrives safely and beautifully. Our crystals are delicate luxury items, and each order is carefully prepared by our team.

Order Processing

Orders are typically processed within 1–2 business days after payment is received. Orders placed on weekends or holidays will be processed on the next business day.

During busy seasons, holidays, or promotional periods, processing times may occasionally be slightly longer.

All orders are shipped from the United States.

Shipping Carriers

Cristalier partners with reliable shipping carriers to deliver your order safely. We currently ship using:

• FedEx
• USPS
• UPS
• DHL

Available shipping options and delivery speeds will appear during checkout.

Delivery Times

Delivery time depends on the shipping method selected and the destination.

Most domestic U.S. orders arrive within 2–5 business days after shipment.

International delivery times may vary depending on the destination country and customs processing.

Tracking Information

Once your order has shipped, you will receive an email with your tracking number so you can monitor your shipment until delivery.

Packaging

Each Cristalier order is carefully wrapped and securely packaged to protect the crystals during transit. We take pride in ensuring every order arrives safely and in excellent condition.

Shipping Insurance

ALL shipments will include additional shipping insurance for added protection during transit.

Incorrect Shipping Address

*Please ensure your shipping address is correct before completing your purchase. Cristalier is not responsible for orders delivered to an incorrect address provided at checkout.*

Damaged Shipments

While we package every order with great care, if your order arrives damaged, please contact us within 48 hours of delivery. Please include photos of the item and packaging so we can assist you quickly.

Crystal Care & Handling

Cristalier crystals are delicate decorative pieces. Once delivered, proper handling and installation are the responsibility of the customer. Cristalier cannot be responsible for damage caused during installation, cleaning, or handling after delivery.

Delivery Confirmation

Orders marked as delivered by the shipping carrier are considered successfully delivered. Cristalier is not responsible for lost or stolen packages after confirmed delivery.

Questions

If you have any questions regarding shipping or your order, please contact us and we will be happy to assist.
Email- Info@cristalier.com
Text- 206.480.9988

Cristalier
Brilliance From Above
www.cristalier.com